Troubleshooting and FAQ

Quick answers to common problems.

I can't sign in

• Use your full email address as the username.
• Check Caps Lock. After several failed attempts access is blocked for a while for security; wait an hour or contact support.
• If your service is suspended (unpaid invoice), sign-in is paused until payment is received.

Accounting or CRM says my password is wrong

Ask your account owner to reset your password from the client area. That sets the same password in webmail, Accounting and CRM.

Accounting or CRM doesn't show inside webmail

Reload the page. If it still doesn't load, open it directly in a new tab and sign in; some browsers block embedded logins when third-party cookies are disabled.

My phone stopped receiving mail after I changed my password

Update the password in the phone's mail account settings (or create a new app password if two-factor is on).

I don't see the AI Assistant, booking or e-sign

These depend on your plan. See Plans and tiers.

The AI says my allowance is used up

The monthly AI allowance resets each billing month. Upgrade your package for more.

A booking slot I expected is missing

The slot is hidden if your calendar is busy, if it is outside the page's availability, or if someone is completing a deposit for it. Click Sync now in Online booking settings.

Emails go to the recipient's spam

Make sure all DNS records shown in the client area are in place for your domain (MX, SPF, DKIM, DMARC). Contact support if unsure.